COVID UPDATE 6/2/20

OUR COMMITMENT TO YOUR HEALTH & SAFETY

 

THE SAFETY AND HEALTH OF OUR GUESTS REMAINS OUR TOP PRIORITY.

The Westshore Grand Team is excited to welcome guests from June 8th

 

THE WESTSHORE GRAND CLEAN

As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place. Scroll down to learn more.

 

The Westshore Grand will once again welcome guests from June 8th

As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place.

We are taking steps to enact all of the Marriott standards. This include all staff members wearing masks and gloves, social distancing signage including floor markings, enhanced cleaning of rooms and increased cleaning frequency of public spaces.

The Westshore Grand Hotel leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

 

Upon reopening

Breakfast and lunch are available through Illy's Coffee shop- 6:30am-2pm

Dinner in No Name Lounge will be available from 5pm-10pm with Full Bar and Select Menu

Fitness Center-  Open with Social Distancing in place

Upon reopening our pool will remain closed and we will not be offering an airport shuttle at this time

 

For all Marriott International hotels world-wide, we are implementing the following policies:

For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.

For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.

Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

*Important Information:

Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.

Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The 

For group organizer questions on terms and conditions of group contracts, please contact the hotel.

 

A LETTER FROM THE GENERAL MANAGER

I appreciate the trust you place in our hotel and staff when you stay with us. The security and safety of our guests and team members, remains our highest priority.

Our hotel was built with the spirit of hospitality in mind and it is in that spirit that we show care and concern at every level. We are in the business of serving people and I want to personally update you on the situation with COVID-19 (the coronavirus) and the steps we are taking to ensure your health and safety both now and in the future.

While there have been no cases reported at The Westshore Grand, in an abundance of caution, The Westshore Grand leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

I know I speak for every member of our Westshore Grand family when I say that we take the greatest pride in the role we play in the lives of our customers, personally and professionally. I want you to know that you can continue to rely on us. So, the next time we have the privilege of welcoming you to The Westshore Grand, you can know our commitment remains as steadfast as ever. For more information please refer to CDC guidelines and updates.

Thank you,

David Rowland

General Manager

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Our Top Priority – Our Guests: COVID-19 update and cancellation policy.

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